Gartner Research

Demonstrate the Relevance of Your ITAM Program by Using Outcome-Oriented Metrics

Published: 16 May 2013

ID: G00249346

Analyst(s): Gayla Sullivan

Summary

IT asset managers must demonstrate and quantify IT asset management program benefits to secure vital resources and ensure ITAM is a valued component of IT. Develop outcome-oriented metrics to quantify the value and ROI delivered to the business through ITAM practices.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Determine What's Important and Align ITAM Metrics With Business and IT Goals
  • Determine What Can Be Measured Effectively and Gather Baseline Data
  • Develop a Standardized Discipline of Benefits Measurement and Communication

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