Gartner Research

Demonstrate the Relevance of Your ITAM Program by Using Outcome-Oriented Metrics

Published: 16 May 2013

ID: G00249346

Analyst(s): Gayla Sullivan


IT asset managers must demonstrate and quantify IT asset management program benefits to secure vital resources and ensure ITAM is a valued component of IT. Develop outcome-oriented metrics to quantify the value and ROI delivered to the business through ITAM practices.

Table Of Contents
  • Key Challenges



  • Determine What's Important and Align ITAM Metrics With Business and IT Goals
  • Determine What Can Be Measured Effectively and Gather Baseline Data
  • Develop a Standardized Discipline of Benefits Measurement and Communication

Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.