Gartner Research

Reduce Cost and Risk by Negotiating Key Terms in Google's SaaS Agreements

Published: 22 May 2013

ID: G00249344

Analyst(s): Alexa Bona, Frances O'Brien


IT procurement professionals will expose themselves to significant unbudgeted costs and future risks if they don't negotiate these specific contractual protections with Google. There's a lot at stake here, so make time to do it right.

Table Of Contents
  • Key Challenges



  • Lockdown Any URL Links Containing Terms and Conditions or Policies That Relate to the Contract
  • Clarify the User Pricing Metric and Negotiate for Lower Priced "Kiosk Users"
  • Negotiate Price Caps Limiting the Degree That Prices Can Increase on Any Renewal Term
  • Ensure Google Cannot Terminate Your Agreement With Only 15 Days' Notice Prior to Renewal
  • Negotiate Exit Clauses and Termination Assistance
  • Negotiate Improved SLA Credits, and the Ability to Terminate the Agreement if Google Misses Three SLAs in Any Rolling 12 Months

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