Gartner Research

New Developments in the Cloud Office System Market

Published: 22 May 2013

ID: G00252289

Analyst(s): Tom Austin


A major acceleration toward cloud office systems (including email) will begin by 1H15, with "early majority" adopters migrating in earnest and "late majority" adopters beginning this move by 2017. This research enables IT leaders to prepare their approaches to cloud office systems.

Table Of Contents


  • Position Update
  • Overview
  • Key Product Categories
    • "Office Systems" Product Category
    • "Cloud Office Systems" Product Category
    • Cloud Office System Application Usage
  • The Market for Cloud Office Systems
    • Market Growth
  • Cloud Office System Suppliers
    • Google Versus Microsoft
  • Positioning Cloud Office Systems in the Context of Other Cloud Services
  • Cloud Office System Market Maturity Model
  • Adoption With Enterprises Not Always Complete
    • Adoption Varies by Industry
  • Decision Criteria
    • Frequently Cited Adoption Drivers
    • Frequently Cited Adoption Inhibitors
  • Illustrative Hidden Risks
    • Agreement Risks
    • Price Risks
    • Operating Risks
  • Alternatives to Adopting Cloud Office Systems
  • Next Steps
  • Closing Advice

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