Gartner Research

Market Trends: Providers Expand U.S. Onshore Delivery, Invigorate Investments in Low-Cost Domestic and Rural Sourcing Options

Published: 23 May 2013

ID: G00251131

Analyst(s): Helen Huntley, Allie Young, Frances Karamouzis

Summary

U.S. buyers expect new onshore service delivery options to complement their offshore sourcing. IT services providers can capitalize on U.S. onshore delivery that is "closer to home," including lower-cost domestic locations, but they can't lose sight of buyer expectations for business value.

Table Of Contents

Introduction

  • Premise of Research
  • Definitions

Market Trend

  • Pendulum Swing: From Offshore Global Delivery of IT Services to New Focus for U.S. Onshore Strategies
    • Changing Demand-Side and Supply-Side Conditions in U.S. Market
  • Buyers' Trend
    • U.S. Buyers Evolve Their Global Sourcing Strategies to Reconsider Onshore Services
    • Macrofactors and Trends Favor Onshore Delivery Consideration
    • Market Trends That Challenge Providers' Abilities to Adequately Address Onshore Service Demand
  • Market Structure Trend
    • Provider Categories: Strategies Used by Service Providers to Develop U.S. Onshore Strategies
    • Client Value Potential From U.S. Onshore Delivery
    • Location Selection for Onshore Delivery Centers
    • Choosing a U.S. Onshore Location
  • Technology Trend
    • Technology Trends Open Opportunities for Onshore Delivery

Contrarian View

  • Potential Challenges for Advancing the U.S. Onshore Model

Vendors to Watch

Summary and Advice to Service Providers

Recommended Reading

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