Gartner Research

Prepare for Dramatic Changes in Enterprise Communication Costs and Pricing Models

Published: 24 May 2013

ID: G00249255

Analyst(s): Steve Blood, Bern Elliot


The migration from hardware to software in enterprise communications and the proliferation of cloud licensing models are creating opportunities for IT planners to source communications services as utilities. Request the option of utility licensing for all communication cloud requirements.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • Utility (per-use/per-month) licenses for communications fit better commercially and architecturally with private, hybrid and public cloud models
  • Utility licenses defer revenue for vendors and have negative implications for market and shareholder perceptions
  • Manufacturers with strong utility license revenue will have more business sustainability and will be operationally stronger at supporting customers

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