Gartner Research

Digital Government Is Both Different From E-Government and More of the Same

Published: 28 May 2013

ID: G00252158

Analyst(s): Andrea Di Maio


Several jurisdictions are pursuing digital government strategies, but some of their objectives are not so different from those of earlier e-government initiatives. CIOs must know how to leverage experience from those earlier programs and better understand the differences between the two approaches.

Table Of Contents


  • Comparing E-Government and Digital Government
  • Leveraging the E-Government Experience in a Digital Government Initiative
    • Governance Is Crucial
    • Prioritization Is Crucial
    • Back-Office Transformation Must Be Tackled Earlier Rather Than Later
    • Digital Transformation Is a Long-Term Program
  • Understanding the Differences Between E-Government and Digital Government
    • The Nexus of Forces Is Disruptive
    • Governance Is More Difficult
    • Resources Are Scarce and Will Remain So
    • The Suppliers' and Partners' Ecosystem Has Changed
  • Recommendations

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