Gartner Research

Market Snapshot: Customer Relationship Management, Worldwide, 2012

Published: 30 May 2013

ID: G00248528

Analyst(s): Joanne M. Correia, Yanna Dharmasthira, Chris Pang


New opportunities from SaaS and the Nexus of Forces helped the CRM market grow more than 12% in 2012, with a similar rate expected through 2017. leads in revenue, while the top 10 CRM software vendors hold more than 60% share. Use this report to support your CRM purchasing decisions.

Table Of Contents


  • Market Share Data
  • Forecast
  • Market Notes
  • Market Definition
    • Customer Relationship Management
  • Vendors in the Market

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