Gartner Research

When Two Server Vendors Are Better Than One

Published: 03 June 2013

ID: G00225503

Analyst(s): Andrew Butler


Using two server suppliers stimulates better pricing and service, due to increased competition; however, the benefits must outweigh the added complexity and support burden that a second source brings. IT buyers should cite risk mitigation when cost-justifying a dual-vendor strategy.

Table Of Contents


  • Factors Supporting a Dual-Vendor Approach
    • Enhanced Negotiation Power
    • Improved Account Support Quality
    • Access to More Technology Choices
    • Better Mitigation of Risks
    • Avoidance of Lock-In
    • Opportunity to Position Vendors Against Competitors
  • Factors Supporting a Single-Vendor Approach
    • Simpler Administration, Operations and Training
    • Administration Staff Preference
    • Lower Support and Testing Costs
    • More-Reliable and More-Efficient Infrastructure
    • Increased Discount Potential
    • Ability to Leverage Hardware and Software Synergy
    • Closer Vendor Relationship
  • Factors Supporting More Than Two Vendors
  • Additional Factors

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