Gartner Research

ITScore for Application Organizations: Operations and Support Collaboration

Published: 21 June 2013

ID: G00249029

Analyst(s): Jim Duggan, Thomas Murphy

Summary

Application organizations must collaborate with infrastructure and operations teams to support applications in production. Application leaders can use the framework presented here to assess their organization's maturity in this discipline, and to identify the steps they must take to improve.

Table Of Contents

Analysis

Overview of Maturity Levels or Phases

Level Descriptions

  • Level 1: Ad Hoc
    • Characteristics
    • Recommended Actions for Improvement
    • Recommended Reading
  • Level 2: Repeatable
    • Characteristics
    • Recommended Actions for Improvement
    • Recommended Reading
  • Level 3: Defined
    • Characteristics
    • Recommended Actions for Improvement
    • Recommended Reading
  • Level 4: Optimized
    • Characteristics
    • Recommended Actions for Improvement
    • Recommended Reading
  • Level 5: Innovating
    • Characteristics
    • Recommended Actions for Improvement
    • Recommended Reading

Summary of Changes

How to Use This Assessment

Recommended Reading

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