Gartner Research

How Supply Chain Services Are Innovating to Deliver Value to Supply Chain Organizations

Published: 05 June 2013

ID: G00251034

Analyst(s): Michael Dominy , Dana Stiffler


Service bundling and innovation by providers open opportunities for supply chain organizations. This research helps supply chain service providers capitalize on these new opportunities.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • Service providers are blending services across consulting, technology and outsourcing to deliver ongoing operational capabilities to supply chain organizations, and more predictable revenue streams to shareholders
  • The lines are blurring between service and software providers: Software vendors are combining business process support services with applications, and service providers are delivering services, using their own or a partner's software
  • Acquisitions are reshaping the supply chain service provider landscape, with large players acquiring specialists to boost process, industry or geographic resources and expertise

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