Gartner Research

The Hanover Insurance Group Gains the Flexibility to Create Compelling Options and Opportunities

Published: 05 June 2013

ID: G00253815

Analyst(s): Lily Mok , Mark McDonald , Diane Berry


The Hanover Insurance Group has succeeded in the tough market middle by remaking its technology organization to work closely with the company’s business leaders and partners, gain the ability to adjust staffing quickly and efficiently, and offer a rewarding work environment.

Table Of Contents

Case Study

  • An Operating Model Blending Internal and External Skills in a Single Flexible Team
  • Active Workforce Planning Provides a Unique Value Proposition to Employees
  • Flexibility Requires Initiative, Innovation and Applying Lessons Learned

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.