Gartner Research

The Hanover Insurance Group Gains the Flexibility to Create Compelling Options and Opportunities

Published: 05 June 2013

ID: G00253815

Analyst(s): Lily Mok , Mark McDonald , Diane Berry

Summary

The Hanover Insurance Group has succeeded in the tough market middle by remaking its technology organization to work closely with the company’s business leaders and partners, gain the ability to adjust staffing quickly and efficiently, and offer a rewarding work environment.

Table Of Contents

Case Study

  • An Operating Model Blending Internal and External Skills in a Single Flexible Team
  • Active Workforce Planning Provides a Unique Value Proposition to Employees
  • Flexibility Requires Initiative, Innovation and Applying Lessons Learned

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