Gartner Research

The Shift to Modular Core Solutions Presents Both Benefits and Risks for P&C Insurance CIOs

Published: 12 June 2013

ID: G00248323

Analyst(s): Jeff Haner

Summary

P&C insurers increasingly understand that little competitive advantage can be gained from core processing. This is driving a shift toward modular core solutions and consolidation among vendors, making investment decisions riskier.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • P&C core processing provides little competitive differentiation, so insurers are shifting their attention to technologies that transform the customer experience
  • Ongoing market consolidation among vendors will make insurance CIOs' decisions on core solution module investment and implementation riskier and more challenging
  • Due to the shift to modular core solutions and vendor consolidation, P&C insurers will see vendors increasingly bundle additional capabilities to avoid commoditization and offer benefits

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