Gartner Research

Successful Approaches to Business Process Improvement

Published: 13 June 2013

ID: G00251411

Analyst(s): John P. Roberts

Summary

This research provides examples of how enterprises are approaching investments to improve business processes.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Secure Strong Leadership From the CEO/COO to Drive Enterprisewide Process Transformation
  • For Enterprises Relatively Immature in BPM, Begin by Focusing on Cost-Driven, Transactional, Business-Rule-Driven Processes
  • For Enterprises Focusing on Innovation, Implementation Requires Attention to Culture Change, People, Processes and Technology

Case Study

  • LeasePlan Australia

Case Study

  • South Carolina Department of Health and Human Services

Interview

  • Dr. Michael Rosemann, Head of the Information Systems School, Science and Engineering Faculty, and Co-founder of the BPM Discipline, Queensland University of Technology

Recommended Reading

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