Gartner Research

Use Utility Customer Analytics to Build a Portfolio of Demand-Response Resources

Published: 14 June 2013

ID: G00247157

Analyst(s): Chet Geschickter


Demand management programs improve distribution efficiency and reliability, reduce emissions, and cut peak demand costs. To stay relevant, utility CIOs must help the business harness data about customers and energy consumption so it can rapidly create and deploy successful demand-response programs.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • Utility evolution to consumer-empowered demand management will drive utility retail business leaders to expand the scope, complexity and number of demand-response offerings
  • Utility distribution network operators will require increased coordination with load resources as they become more reliant on them for balancing grid operations
  • Increased customer involvement in energy provisioning will force utility CIOs to achieve greater coordination and cooperation between commercial and distribution operations functions

Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.