Gartner Research

Use Utility Customer Analytics to Build a Portfolio of Demand-Response Resources

Published: 14 June 2013

ID: G00247157

Analyst(s): Chet Geschickter

Summary

Demand management programs improve distribution efficiency and reliability, reduce emissions, and cut peak demand costs. To stay relevant, utility CIOs must help the business harness data about customers and energy consumption so it can rapidly create and deploy successful demand-response programs.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • Utility evolution to consumer-empowered demand management will drive utility retail business leaders to expand the scope, complexity and number of demand-response offerings
  • Utility distribution network operators will require increased coordination with load resources as they become more reliant on them for balancing grid operations
  • Increased customer involvement in energy provisioning will force utility CIOs to achieve greater coordination and cooperation between commercial and distribution operations functions

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