Gartner Research

Best Practices for an Effective IT Service Strategy for I&O

Published: 24 June 2013

ID: G00251824

Analyst(s): Tapati Bandopadhyay


I&O must look beyond its role as an operations center to articulate and communicate the strategic value of IT services it provides. I&O leaders can leverage best practices, including ITIL 2011, for an effective IT service strategy that brings out how they align IT services to the business strategy.

Table Of Contents
  • Key Challenges



  • Build Your IT Service Strategy on Four Pillars
  • Keep Your IT Service Strategy as Concise as Possible
  • Build Your IT Service Strategy Like a Business Strategy
  • Communicate the IT Service Strategy Effectively Up, Down and Across the Organization

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