Gartner Research

Key Considerations When Thinking About Insourcing or Changing IT Service Providers

Published: 25 June 2013

ID: G00249310

Analyst(s): Helen Huntley

Summary

Bringing an outsourced service back in-house or switching a service from one vendor to another can be highly disruptive to your organization. Sourcing managers must carefully weigh the pros and cons of these decisions to ensure that they make the right business choice and mitigate risk.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Diagnose the Reason for Change, Evaluate the Current State of Service Delivery, Set Goals for the Desired State and Evaluate How Effectively a New Provider or Your Own Organization Would Deliver the Services
  • For Any Provider Change, You Must Predict How the Incumbent Vendor May Behave During the Transition
  • Any Decision to Change Impacts Six Major Areas
    • Outsourcing-to-Insourcing Considerations
    • Vendor-to-Vendor Considerations

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