Gartner Research

Case Study: Using RACI Charts to Define OT Responsibilities

Published: 25 June 2013

ID: G00252393

Analyst(s): Kristian Steenstrup , John P. Roberts, Randy Rhodes


This case study demonstrates how the Snohomish County Public Utility Department clarified roles and responsibilities for integrating smart grid technologies into its business. CIOs can follow this example to adopt RACI charts for their own OT integration initiatives.

Table Of Contents
  • Key Challenges



  • Establish the Purpose and Scope of Multidepartment IT/OT Integration Teams
  • Carefully Identify the IT/OT Activities That Are Within Scope
  • Multidepartment IT/OT Integration Teams Should Use RACI Charts to Clarify the Roles of All People Impacted

Case Study

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