Gartner Research

Forecast Analysis: Enterprise Communications Applications, Worldwide, 2Q13 Update

Published: 25 June 2013

ID: G00248951

Analyst(s): Drew Kraus, Megan Fernandez

Summary

End-user spending on telephony, contact centers and business phones is projected to grow at a 0.6% compound annual rate worldwide through 2017. Providers should develop go-to-market strategies by analyzing geographic and technology-segment-level market dynamics.

Table Of Contents

Assumptions

  • Macroeconomic, Geopolitical, Demographic and Cultural Factors
  • Regional Assumptions
  • Deployment Model Assumptions
  • Time Division Multiplexing/Internet Protocol Tech Transition Assumptions

Analysis

  • Change in 2Q13 Forecast Compared With 1Q13 Forecast
  • Segment and Regional ECA Quarter-Over-Quarter Changes

Market Model

  • Forecast Components
    • Unit Shipments
    • ASP per Unit
  • Influencing Factors
    • TDM-to-IP ECA Technology Transition
    • Current-Year Unit Shipments
    • Shipment History
    • Product Life Cycle
    • Deployment Model
    • Competition
    • ASP History
    • User Research
    • Vendor Surveys, Interviews and Filings
    • Enterprise Budgets
  • Connections
    • Shipment History > Product Life Cycle > TDM-to-IP Technology Transition
    • Current-Year Unit Shipments
    • Shipment History > Technology Transition > Deployment Model
    • Product Life Cycle > Technology Transition
    • Deployment Model > Unit Shipments
    • Vendor Surveys > Competition > ASP per Unit
    • Macroeconomic Factors > ASP History > ASP per Unit
    • User Research > Current-Year Shipments
    • Vendor Surveys, Interviews and Filings > Current-Year Shipments > ASP per Unit
    • Macroeconomic Factors > GDP Forecast > Enterprise Budgets

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