Gartner Research

Innovate Like a Startup: The CIO's Front Office Toolkit

Published: 01 June 2013

ID: G00254272

Analyst(s): Richard Hunter , Jeffrey Cole, Leigh McMullen


Engaging with the front office on a sustained basis demands a different kind of IT. This new IT needs to focus on top-line business value creation, rather than on time, cost, quality and risk. To do so, it must think and act more like a startup.

Table Of Contents


Executive Summary

  • The front-office toolkit
  • Exploring for front-office value
  • Prospecting for front-office value
  • Farming to extract and measure front-office value

The Front-Office Toolkit

  • Front-office digitalization presents opportunities for differentiation
  • Meet Janet and Phil
  • How to use this toolkit

Exploring for Front-Office Value

  • Charting a course through an unfamiliar business landscape
  • Rule 1: Understand the front office and offer "gifts" to initiate relationships with front-office players
  • Rule 2: Innovate like a startup

Prospecting for Front-Office Value

  • Resolve conflict between the IT and startup mindsets
  • Rule 3: Think like a startup and establish an investigative approach to front-office innovations

Farming to Extract and Measure Front-Office Value

  • Rule 4: Develop deeper relationships and generate interest
  • Rule 5: Spell out success in measures that matter
  • Rule 6: Follow business success metrics with IT process efficiency metrics
  • Conclusion
  • Appendix: Tools

Further Reading

  • Related content
  • Gartner Executive Programs reports
  • Core research
  • Books

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