Gartner Research

Digital Government Must Be Both Inward- and Outward-Looking

Published: 26 June 2013

ID: G00251887

Analyst(s): Andrea Di Maio


Government CIOs must consider that, while digital government strategies are mostly focused on citizen service, the main and more sustainable benefits will come from the transformation of internal data and processes.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • Digital government strategies are putting a great emphasis on the front office and the digital constituent experience, challenging CIOs who have been concentrating on improving internal processes to make them more efficient
  • The focus of open data to benefit constituents through the creation of economic and social value is diverting the attention of business executives away from finding ways to leverage it to increase operational efficiency and support process transformation

Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.