Gartner Research

Competitive Landscape: Customer Experience Monitoring Providers, Worldwide, 2013

Published: 28 June 2013

ID: G00247732

Analyst(s): Martina Kurth, Charlotte Patrick


Customer experience monitoring is a highly fragmented market with over 100 solution providers. Vendor strategists need to understand the strengths and weaknesses of all potential competitors in order to compete successfully.

Table Of Contents


  • Competitive Situation and Trends
    • Market Definition
    • The Market Today
    • Market Drivers and Inhibitors
  • Market Players
  • The Future of Competition
    • Providing the Full CXM Solution Set Will Not be Possible for all Vendors
    • More Acquisition Is Coming
    • Market Pioneers Will Need to Partner to Develop Broad Portfolios
  • Future of Competition
    • Future Market Leaders Will Need Excellent Marketing and Product Management
  • Competitive Profiles
    • Aito Technologies
    • Astellia
    • Ericsson
    • IBM
    • Nokia Siemens Networks
    • Nuvò (Indaco Group)
    • Subex
    • Teoco
    • The Now Factory
    • Ventraq

Recommended Reading

  • References and Methodology

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