Gartner Research

Evaluating Public Cloud SaaS Providers: Developing RFP Criteria

Published: 28 June 2013

ID: G00251393

Analyst(s): Kyle Hilgendorf , Bill Pray, Ian Glazer

Summary

Technical professionals must scrutinize public cloud software-as-a-service solutions to determine whether providers meet their enterprise's core IT requirements. Gartner identifies such requirements and describes a methodology that customers can use to evaluate leading providers and solutions.

Table Of Contents

Summary of Findings

Guidance Context

  • Problem Statement
  • SaaS Primer: Not As Easy As You Might Think
  • Guidance Applicability
  • Gartner Definitions

The Gartner Approach

The Guidance Framework

  • Pre-work
  • Technical Evaluation Criteria
    • Identity
    • Integration
    • Management
    • Security
    • Storage
    • Network
  • Business Evaluation Criteria
    • Pricing and Billing
    • Service Levels and SLAs
    • Support and Communication
  • Service-Specific Criteria
    • Features/Functionality
    • Mobile Support
    • User Experience
  • Identify the Unique Business and Technical Requirements
  • Customize the Evaluation Criteria to the Enterprise's Unique Requirements
  • Plan for and Implement Hybrid IT
  • Administer the Criteria

Risks and Pitfalls

Recommended Reading

Notes

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