Gartner Research

Are Users More Aware of SAP Performance Than IT?

Published: 01 July 2013

ID: G00252734

Analyst(s): Jonah Kowall, Derek Prior


Although SAP Solution Manager adoption by large enterprise SAP Basis operations teams is gradually increasing, its effectiveness can be greatly enhanced using the right third-party monitoring tools.

Table Of Contents
  • Key Challenges



  • Implement Standard Monitoring and Alerting Capabilities Within Solution Manager
  • Evaluate Additional Software Products to Enhance the Effectiveness of Solution Manager Monitoring
  • Measure End-User Experience to Enable Proactive Monitoring of Expected SAP Service Levels

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