Gartner Research

Survey Analysis: Customers Rate Their BI Platform Vendors, 2013

Published: 02 July 2013

ID: G00249324

Analyst(s): Rita Sallam


This research contains important statistics for BI leaders on business intelligence professionals' opinion of customer experiences with 34 vendors evaluated. Results are based on a survey conducted as part of Gartner's research for "Magic Quadrant for Business Intelligence and Analytics Platforms."

Table Of Contents

Survey Objective

Data Insights

  • Scoring
    • Satisfaction with Overall Vendor Experience
    • Overall customer experience
    • Success Using Vendors' Products Compared to Perception of Vendors' Future
    • Product Ease of Use Compared to Strength of Overall Functionality and Product Use
    • Complexity of Analysis vs. Ease of Use vs. Achievement of Business Benefits
    • Market Understanding vs. Overall BI Platform Success and Benefit
    • BI Standardization
    • Standardization Levels Based on Company Size
    • Standardization Levels Based on Deployment Size
    • Customers' Satisfaction With Specific Aspects of Vendor Performance
  • Methodology

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