Gartner Research

Guidance and Engagement of Non-IT Staff Enable Everyone's IT Capability and Minimize Shadow IT Issues

Published: 03 July 2013

ID: G00249747

Analyst(s): John P. Roberts, John Mahoney, Simon Mingay


Accelerating growth and scale of expertise and ownership of technology enterprisewide create issues and open opportunities. Formal accreditation programs enable better exploitation of available resources and add to the toolbox for CIOs to manage technology outside the formal IT organization.

Table Of Contents


  • The Risks and Opportunities of Everyone's IT and Shadow IT and What to Do About Them
    • IT Outside the Formal IT Organization Is Important and Set to Grow
    • Establishing Principles and Standards for Deployment of IT Capabilities and Approaches Enterprisewide Is an Important Tool
    • Prerequisites That Need to Be in Place for This Approach to Work
  • Recommended Best Practices
    • Accredit at Varying Levels of Trust in Relation to Application/Solution Sensitivity and Longevity
    • Focus on Transparency and Engagement
    • Adopt a "Governance-Lite" Approach
    • Communicate at Startup and Embed in Ongoing Enterprise Working Practices, Recognition and Reward

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