Gartner Research

Successful IT/OT Integration Requires CIOs to Manage OT Vendor Immaturity

Published: 08 July 2013

ID: G00246908

Analyst(s): John Mahoney, Partha Iyengar , Kristian Steenstrup

Summary

Prior to launching IT/OT integration initiatives, enterprise CIOs need to invest in creating the appropriate levels of organizational readiness to manage and mitigate OT vendor immaturity.

Table Of Contents
  • Key Challenges

Introduction

  • IT- and OT-Centric Software Vendors: Overview
  • IT- and OT-Centric Service Providers: Overview

Analysis

  • Issues and Risks
  • Apply Five Best Practices
    • Ensure That Your Vendors Understand Your IT/OT Alignment and Integration Objectives
    • Continually Monitor the OT Vendor Landscape for Your Industry, and Conduct a Full Review Every Six Months
    • Verify That the Vendor Is Able to Support the Product Over Its Complete Life Cycle — Especially the Vendor's Ability to Consistently Execute on Its Stated Strategy and Plan
    • Ensure Robust Service-Level Agreements (SLAs) for the OT Products
    • Get Procurement and IT Life Cycle Experts Involved in Checking and Negotiating OT Software Contracts
  • Conclusion

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