Gartner Research

Target Metrics for Agile I&O: Risk and Agility Aren't Necessarily Foes

Published: 15 July 2013

ID: G00251823

Analyst(s): Tapati Bandopadhyay


I&O agility, when properly planned and executed, can become an integral part of any organization's business and strategic risk mitigation plans. The right target metrics hold the key to combining agility with risk management practices.

Table Of Contents
  • Key Challenges



  • Build I&O Agility Metrics to Balance Speed With Risks, Especially in Security, Availability and Reliability of IT Service Delivery
  • Monitor I&O Process Agility Metrics
  • Build Target KPIs Based on Businesses' IT Service and Process Agility Needs and Create Internal Benchmarks

Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.