Gartner Research

Differentiate Between MSI Offerings for Better End-To-End Service

Published: 18 July 2013

ID: G00249250

Analyst(s): Jim Longwood , Gilbert van der Heiden

Summary

As multisourcing services integrator offerings evolve, IT services sourcing managers are challenged to gauge their ability to deliver end-to-end services. Use four evaluation categories, as well as insights provided into each offering, to compare and differentiate between a range of offerings.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Ensure the MSI Has a Good Track Record in a Similar Environments
  • Establish That the MSI Can Integrate Operations With Other Tower and Cloud Providers in Your Ecosystem at the First-Level Help Desk
  • Assess How Effectively the MSI Can Manage and Deliver E2E Service and Business Outcomes Across Multiple Providers in a Collaborative Manner
  • Assess How Well the MSI's IT Service's Origins and Availability Matches Your Requirements
    • MSI Offerings With Consulting Origins
    • MSI Offerings With Sole Source Origins
    • MSI Offerings With Prime or Subcontractor Origins
    • MSI Offerings With Infrastructure Services Origins
    • MSI Offerings with Program Management or Application Services Origins

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