Differentiate Between MSI Offerings for Better End-To-End Service
Published: 18 July 2013
Gilbert van der Heiden
As multisourcing services integrator offerings evolve, IT services sourcing managers are challenged to gauge their ability to deliver end-to-end services. Use four evaluation categories, as well as insights provided into each offering, to compare and differentiate between a range of offerings.
Table Of Contents
- Ensure the MSI Has a Good Track Record in a Similar Environments
- Establish That the MSI Can Integrate Operations With Other Tower and Cloud Providers in Your Ecosystem at the First-Level Help Desk
- Assess How Effectively the MSI Can Manage and Deliver E2E Service and Business Outcomes Across Multiple Providers in a Collaborative Manner
- Assess How Well the MSI's IT Service's Origins and Availability Matches Your Requirements
- MSI Offerings With Consulting Origins
- MSI Offerings With Sole Source Origins
- MSI Offerings With Prime or Subcontractor Origins
- MSI Offerings With Infrastructure Services Origins
- MSI Offerings with Program Management or Application Services Origins
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