Gartner Research

How to Start Up and Sustain a Strategically Vital Business Process Competency Center

Published: 18 July 2013

ID: G00247374

Analyst(s): Samantha Searle


Businesses that set up a business process competency center (BPCC) have a better track record in delivering strategically relevant business outcomes than those that do not. Follow three best practices to establish a BPCC that demonstrates business value and avoids being viewed as a cost center.

Table Of Contents
  • Key Challenges



  • Link BPCC Activities to the Critical Business Outcomes and Issues That Keep Business Executives Awake at Night
  • Avoid the Trap of the "Siloed BPCC," and Seek Collaboration With Other Competency Centers
  • Plan to Transfer the BPCC From IT to Business Ownership to Ensure That BPM Projects Are Aligned With Strategic Business Outcomes

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.