Gartner Research

How to Start Up and Sustain a Strategically Vital Business Process Competency Center

Published: 18 July 2013

ID: G00247374

Analyst(s): Samantha Searle

Summary

Businesses that set up a business process competency center (BPCC) have a better track record in delivering strategically relevant business outcomes than those that do not. Follow three best practices to establish a BPCC that demonstrates business value and avoids being viewed as a cost center.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Link BPCC Activities to the Critical Business Outcomes and Issues That Keep Business Executives Awake at Night
  • Avoid the Trap of the "Siloed BPCC," and Seek Collaboration With Other Competency Centers
  • Plan to Transfer the BPCC From IT to Business Ownership to Ensure That BPM Projects Are Aligned With Strategic Business Outcomes

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