Gartner Research

Forecast Analysis: Business Process Outsourcing, Worldwide, 2Q13 Update

Published: 19 July 2013

ID: G00248598

Analyst(s): Cathy Tornbohm , Misako Sawai , TJ Singh , Morgan Yeates

Summary

Various signs of economic stability support Gartner's 2Q13 BPO forecast. Growth in 2013 will slow to 3.9%, down from our 1Q13 forecast of 5.8%. However, the compound annual growth rate for 2012 through 2017 remains strong at 5.4%, only slightly lower than the 5.9% we forecast in 1Q13.

Table Of Contents

Analysis

  • Introduction
  • Key Changes in the 2Q13 BPO Forecast
  • BPO Market Results by Process Domain
  • BPO Market Results by Geographic Region
    • North America
    • Western Europe
    • Asia/Pacific
    • Japan
    • Latin America

Assumptions

  • BPO Market Size and Historical Activity
  • BPO Sales Pipeline and Contract Signings
  • BPO Purchasing Trends
  • Business and Financial Conditions
  • Economic and Employment Data
  • Political and Regulatory Climates
  • Evolving BPO Business Models and Delivery Architectures

Market Model

  • Forecast Components
    • BPO Spending Forecast
  • Influencing Factors
    • BPO Market Size and Historical Activity
    • BPO Sales Pipeline and Contract Signings
    • BPO Purchasing Trends
    • Business and Financial Conditions
    • Economic and Employment Data
    • Political and Regulatory Climate
    • Evolving BPO Business Models and Delivery Architectures
  • Connections
    • Economic and Employment Data > Business and Financial Conditions > Evolving BPO Business and Service Delivery Models > BPO Spending
    • Economic and Employment Data > Business and Financial Conditions > BPO Purchasing Trends > BPO Sales Pipeline and Contract Signings > BPO Spending
    • Political and Regulatory Climate > BPO Purchasing Trends > BPO Spending

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