Gartner Research

Will Cloud Services Make or Break Your Offshore Provider?

Published: 22 July 2013

ID: G00249257

Analyst(s): Ian Marriott


Challenging economic conditions and business demands on sourcing managers increase the pressure to move from traditional models to cloud-based services. Offshore providers will fail without a cloud strategy to keep their services relevant. We assess the approaches of the top five Indian providers.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • Increased popularity and availability of cloud-based services will threaten the ability of sourcing managers to maintain an effective sourcing strategy
  • Continued pressure on offshore service providers will lead to the displacement of providers unable to adapt to changing market demands (such as the need for impactful cloud-based service offerings). Sourcing managers will experience the significant and disruptive impact.
  • Increased investments in cloud-based services by leading offshore providers will differentiate them from "pure-play" offshore providers relying heavily on labor-intensive delivery models
    • Cognizant
    • Infosys
    • HCL
    • TCS
    • Wipro
  • Conclusion

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