Gartner Research

Four Types of Government Shared-Service Initiatives

Published: 24 July 2013

ID: G00253023

Analyst(s): Bryan Pagliano


The unique challenges faced by government IT organizations shape shared-service initiative implementations. Four shared-service provider service models emerge in support of these initiatives. Each has advantages and disadvantages.

Table Of Contents



  • Types of Shared-Service Initiatives
    • Centralized
    • Hierarchical
    • Peer-to-Peer
    • Joint
  • Key Issues for Government Shared-Service Initiatives

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