Gartner Research

Use Telecoms' Online Service Portals for Cost- and Time-Saving Benefits

Published: 24 July 2013

ID: G00252937

Analyst(s): Danellie Young

Summary

IT leaders issuing an RFP for telecom services should request demonstrations of the bidders' online service portals. Even a basic service portal simplifies usage, application and account management tasks for voice and data services. Advanced portals help you optimize systems and avoid overspending.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Request Documentation of Service Charges for Online Service Portal Features
  • Factor in the Ease of Access and Customization
  • Before Finalizing Carrier Selection, Evaluate Capabilities for Downloading Billing and Usage Data for Offline Manipulation and Analysis
  • Review the Service Portal Within the Context of Your Primary Use Cases and Requirements
  • Review the Processes for Opening and Tracking Trouble Tickets
  • Use Service Portals to Improve Service-Level Management

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