Gartner Research

Hype Cycle for Communications Service Provider Operations, 2013

Published: 25 July 2013

ID: G00248750

Analyst(s): Norbert Scholz


This Hype Cycle will help CSPs' CIOs and CTOs assess technologies that enable them to manage costs and raise revenue by streamlining back offices, improving customer relations, supporting new business models and offering digital services.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off The Hype Cycle
  • On the Rise
    • OneAPI
    • Open-Source Telecom Operations Management Systems
    • OSS/BSS Customer Experience Management
    • Open APIs in CSPs' Infrastructure
    • Telecom Operations Management Systems (TOMS) as a Service
    • Web Real-Time Communications
    • SDN Applications
    • Subscription Billing
    • Multivector MDM Solutions
  • At the Peak
    • CSB Integrated Billing
    • Cloud Services Brokerage
    • Convergent Communications Advertising Platforms (CCAPs)
    • Hybrid Mobile Development
    • Integration PaaS (iPaaS)
    • Network Functions Virtualization
    • Software-Defined Networks
    • Network Intelligence
    • Supplier and Partner Relationship Management
    • Cellular to Wi-Fi Authentication
    • On-Device Monitoring
  • Sliding Into the Trough
    • Enterprise Application Stores
    • Integrated Network and Enterprise Resource Management
    • Integrated Policy and Charging Control Solutions
    • Product and Service Catalog Management Software
    • NFC Payment
    • Mobile Subscriber Data Management
    • Master Data Management
    • Telecom Analytics
    • Real-Time Customer Offer Engines for CSPs
    • Frameworx — an Evolution of NGOSS
    • Media Discovery and Recommendation Engines
    • Service-Oriented Architecture in OSS/BSS and SDP
    • Direct CSP Billing
    • Next-Generation Service Delivery Platforms
    • Mobile Money Transfer
    • Mobile Web Applications
  • Climbing the Slope
    • Mobile Advertising
    • Convergent Charging
    • IP Service Assurance
    • Native Mobile Development
    • Electronic Bill Presentment and Payment for CSPs
    • Mobile DPI
    • Mobile Virtual Network Enablers
  • Entering the Plateau
    • Business Process Management Suites
    • Consumer App Stores
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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