Gartner Research

Hype Cycle for Utility Industry IT and Business Processes, 2013

Published: 26 July 2013

ID: G00253067

Analyst(s): Kristian Steenstrup


Successful utilities are streamlining business processes and investing in IT, often resulting in a broader integrated suite of solutions or at least a process integration plan. The diversity of IT products serving the industry means decisions on risk versus value are more complex than ever.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
    • Utility Organization Types
    • Technology Needs by Utility Domain
    • Nexus of Forces
    • Position Changes
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Energy Efficiency Gamification
    • Geospatial Imagery for Utilities
    • Meter Data Analytics
  • At the Peak
    • Mobile Asset Optimization
    • Big Data in Energy and Utilities
    • Social Media for Utilities
    • Consumption Benchmarking
    • Business Process Management for Utilities
    • Emissions Position Management
  • Sliding Into the Trough
    • Asset Performance Management
    • SMS Interaction Channel
    • Geospatial Mashups
    • Transmission Outage Management
    • Utilities SaaS and Cloud
    • Transmission Design Tools
    • Asset Investment Planning Tools
    • CIM-Driven Integration Standards
    • Carbon Markets
  • Climbing the Slope
    • Business Process Outsourcing
    • Wholesale Market Operations
    • Meter Data Management
    • Utility Governance, Risk and Compliance Management
    • Generation Scheduling
    • Load Forecasting
    • Distribution Design Tools
    • Outage Management Systems
    • Utility GIS
    • Electronic Bill Presentment and Payment
    • Transmission and Distribution Network Engineering Analysis Tools
  • Entering the Plateau
    • Customer Relationship Management
    • Energy Trading and Risk Management
    • COTS CIS/Billing
    • Enterprise Asset Management
    • Mobile Handheld Devices for Utilities
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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