Gartner Research

Best Practices for Selecting Cloud-Enabled Business Applications

Published: 29 July 2013

ID: G00252746

Analyst(s): Pat Phelan


The promise of lower costs can lead business buyers to make poor vendor and technology choices when moving business applications into the cloud. Our best practices will help IT leaders put in place training, policies and procedures to mitigate the risks cloud services add to the selection phase.

Table Of Contents
  • Key Challenges



  • Ensure Requirements Accommodate a Multisourced Vendor Approach
  • Develop Selection Steps That Reduce Time to Develop a Vendor Shortlist
  • Establish an Enterprise Selection Process That Includes the IT Department
  • Establish Evaluation Criteria That Address Long-Term Ownership Costs
  • Create a Business Case Model for Cloud Services
  • Include Service Integration Tasks and Dependencies in the Implementation Project Plan
  • Establish and Enforce Cloud Vendor Analysis Policies and Procedures
  • Prepare a Statement of Work That Defines a SaaS Vendor's Services and Responsibilities
  • Use Detailed RFP Questions to Evaluate Vendor or Service Provider Responses
  • Focus on Security and Architecture Compatibility When Choosing Technologies, Vendors or Service Providers
  • Involve Sourcing and Contract Teams in Service Agreement and Contract Negotiations

Case Study

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