Gartner Research

There Is No Such Thing as 'Average' in ERP

Published: 01 August 2013

ID: G00252723

Analyst(s): Carol Hardcastle, Nigel Montgomery, Christian Hestermann , Denise Ganly, Pat Phelan

Summary

Enterprises should not attempt to substantiate, or limit, ERP investment based on "average" costs and benefits, which don't take into account the context. Doing so leads to inaccurate budgeting and increased risk, for the enterprise and the CIO who is responsible.

Table Of Contents

Analysis

  • 1. License Costs
  • 2. Anticipated Business Benefits Realized
  • 3. Implementation Cost
  • 4. Implementation Project Duration
  • 5. Implementation Project Resourcing Plan and Team Size
  • 6. Support Head Count
  • 7. Support Service Costs
  • 8. Organizational Change
  • 9. ERP Application Customizations
  • 10. Implementation Project Cost Overrun
  • 11. Integration Issues
  • 12. Percentage of Packaged Add-Ons
  • 13. Reports, Interfaces, Conversions, Extensions, Forms and Workflows

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.