Gartner Research

Hype Cycle for IT Infrastructure and Outsourcing Services, 2013

Published: 31 July 2013

ID: G00252499

Analyst(s): Christine Tenneson


IT infrastructure services are evolving with mobility, predictive support and cloud services as Innovation Triggers and as traditional outsourcing services near the plateau. Organizations should use this document to test sourcing plans for traditional offerings and emerging cloud services offerings.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Federated Help Desk for CSB
    • Predictive Support
    • Bring-Your-Own-Device Services
  • At the Peak
    • Managed Mobility Services
    • Mobile Device Management: Services
    • Multidiscipline Service Desk Outsourcing
    • Cloud-Driven Business and IT Services
    • Proactive Support
    • Big Data
    • Cloud Printing Services
    • Hosted Virtual Desktop Services
    • Infrastructure Outsourcing Services: China
    • WLAN Outsourcing
    • Infrastructure as a Service: China
  • Sliding Into the Trough
    • Cloud UC (UCaaS)
    • Multisourcing Service Integrator
    • Infrastructure Outsourcing Services, India
    • Public Cloud Storage
    • Infrastructure as a Service (IaaS)
  • Climbing the Slope
    • Integration Brokerage
    • IT Infrastructure Utility
    • Security Outsourcing
    • Managed Print Services
    • Integrated Infrastructure Support
    • Storage Outsourcing
  • Entering the Plateau
    • Desktop Outsourcing
    • Data Center Outsourcing
  • Off the Hype Cycle
    • Telecom Expense Management
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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