Gartner Research

Hype Cycle for Unified Communications and Collaboration, 2013

Published: 31 July 2013

ID: G00246939

Analyst(s): Geoff Johnson


This Hype Cycle evaluates the life cycle maturity of unified communications and collaboration and related technologies. It shows how emerging technologies are transitioning UCC deployments beyond major suites to include numerous collaboration variants, mobility and cloud UC delivery.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Customer Engagement Hub
    • Intercompany Multimodal UCC
    • 3D Video Telepresence
    • Private Cloud Communications
    • Social Co-browsing
    • Web Real-Time Communications
    • Context-Enriched Content
    • Hybrid Unified Communications and Collaboration
    • No-Email Initiatives
    • Presence Federation
    • Ensemble Interactions
  • At the Peak
    • Expertise Location and Management
    • Open Source in UC Components
    • Collaborative Authoring Tools
    • Context Delivery Architecture
    • Enterprise Video Content Management
    • Transcoderless and Software-Based Videoconferencing Infrastructure
    • Context-Enriched Services
    • Enterprise File Synchronization and Sharing (EFSS)
  • Sliding Into the Trough
    • Mobile Collaboration Client
    • Cloud Office Systems
    • External Peer-to-Peer Communities
    • Communications-Enabled Business Processes
    • Mobile Unified Communications
    • Cloud UC (UCaaS)
  • Climbing the Slope
    • Emergency/Mass Notification Services
    • Rich Presence
    • Rich Media — Live Streaming
    • Open-Source Communications
    • SIP Communications
    • Internal Peer-to-Peer Communities
    • Unified Communications and Collaboration
    • Unified Communications
    • Video Telepresence
    • Rich Media on Demand
  • Entering the Plateau
    • Mobile Social Networks
    • Mobile IM
    • Location-Aware Technology
    • Mobile Search
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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