Gartner Research

Hype Cycle for ICT in Africa, 2013

Published: 31 July 2013

ID: G00252036

Analyst(s): Mbula Schoen , Wm. L. Hahn


Africa is leapfrogging the rest of the world in the use of innovative technologies such as mobile money transfers and phone banking. This document analyzes the information and communication technology trends and innovations that are transforming businesses in Africa.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
    • Interpreting the Hype Cycle Graphics
  • The Priority Matrix
  • On the Rise
    • Business Models
    • Peer-to-Peer Insurance Business Models
    • Collaborative Decision Making
    • Peer-to-Peer Foreign Exchange Marketplace
    • Context-Enriched Content
    • Student Retention CRM
  • At the Peak
    • Big Data
    • Application Shielding
    • HCM and Social Software
    • Application Portfolio Management
    • Crowdsourcing
    • LTE-A
    • Social Commerce
    • Cellular to Wi-Fi Authentication
  • Sliding Into the Trough
    • Bandwidth as Currency
    • Contact Center Workforce Optimization
    • Digital Wallet Solutions
    • Enterprise Cloud Email
    • Knowledge Management for Customer Self-Service
    • Retail Mobile Payments
    • Digital Magazines
    • Feature Phone Mobile Banking (Africa)
    • Video Visits
    • Humanitarian Disaster Relief
    • Enterprise Risk Management Applications
  • Climbing the Slope
    • Ka-Band Satellite Communications
    • Ultra-High-Speed Broadband Internet
    • Web Customer Service Suites
    • Business Operations Consulting
    • OTA Mobile Phone Payment Systems (Africa)
    • Unified Communications
  • Entering the Plateau
    • B2B Gateway Software
    • Enterprise GRC Platforms
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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