Gartner Research

Hype Cycle for P&C Insurance, 2013

Published: 31 July 2013

ID: G00248266

Analyst(s): Kimberly Harris-Ferrante


Property and casualty insurers are under pressure internally and externally to transform their business models, including becoming more operationally efficient, customer-centric, and innovative with product design. Embracing new business models and technologies is essential to this transformation.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • P&C Insurance App Stores
    • Web-Based Sales Platforms
    • Peer-to-Peer Insurance Business Models
    • Real-Time Operational Intelligence
    • Big Data
    • Digitalization
    • Gamification
    • Case Management Solutions
    • Customer Experience Management
    • Next-Generation Portals
    • Agency CRM SaaS
    • Agent Portal Solutions
    • Aerial and Digital Imagery
    • eEG7 Standard
    • Underwriting Workstation
    • Microinsurance Solutions
    • Insurance Data Models
    • P&C Insurance Policy Administration/Management SaaS
    • Takaful Solutions
    • Modular Core Solutions
    • P&C Insurance BPO
    • Customer Communications Management Solutions
  • At the Peak
    • Cloud Computing
    • Geographic Information Systems
    • Electronic Document Generation and Delivery
    • Enterprise Actuarial Systems
    • Predictive Modeling Solutions
    • Claims Analytics
    • Social Media
    • Advanced Fraud Detection and Analysis Technologies
    • Policy Management Modules
    • Business Analytics
  • Sliding Into the Trough
    • Mobile Claims Apps
    • SEMCI Models
    • Distribution Management Solutions
    • Enterprise Risk Management Applications
    • Sales Force Automation
    • E-Services
    • Product Configurators
    • Telematics
    • Business Process Management Suites
    • Billing and Collections Management Solutions
    • Web-Based Rating Engines
  • Climbing the Slope
    • Claims Management Modules
    • ICM/Commission Technologies
    • ACORD XML for P&C/Surety
    • Enterprise Content Management Suites
  • Entering the Plateau
    • Business Rule Engines
    • E-Signatures
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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