Gartner Research

Hype Cycle for Life Insurance, 2013

Published: 31 July 2013

ID: G00248265

Analyst(s): Kimberly Harris-Ferrante


Digitalization, sales effectiveness and channel expansion are the top business priorities among global life insurers. Improving operations and distribution through new business models, technologies, and processes are characteristics of leading life, annuity and pension providers in 2013.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Predictive Underwriting Solutions
    • Peer-to-Peer Insurance Business Models
    • Real-Time Operational Intelligence
    • Big Data
    • Digitalization
    • Gamification
    • Case Management Solutions
    • Customer Experience Management
    • Next-Generation Portals
    • Agency CRM SaaS
    • eEG7 Standard
    • Microinsurance Solutions
    • Insurance Data Models
    • Takaful Solutions
    • Life Insurance Policy Administration/Management SaaS
    • Customer Communications Management Solutions
  • At the Peak
    • Agent Collaboration Tools
    • Cloud Computing
    • Customer E-Services
    • Electronic Document Generation and Delivery
    • Enterprise Actuarial Systems
    • Pharmaceutical Databases
    • Predictive Modeling Solutions
    • Social Media
    • Advanced Fraud Detection and Analysis Technologies
    • Mobile Agent Applications
    • Life Insurance Closed-Book BPO
    • Business Analytics
  • Sliding Into the Trough
    • Tele-underwriting Platforms
    • Distribution Management Solutions
    • Enterprise Risk Management Applications
    • Multicarrier New-Business Application Services
    • Sales Force Automation
    • Product Configurators
    • Business Process Management Suites
    • Billing and Collections Management Solutions
    • ACORD XML Life, Annuity and Health
    • Electronic Underwriting Systems
  • Climbing the Slope
    • ICM/Commission Technologies
    • E-Apps for New Business
    • Enterprise Content Management Suites
  • Entering the Plateau
    • Business Rule Engines
    • Web-Based Illustration Applications
    • E-Signatures
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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