Gartner Research

Create Relevant Business Process Metrics That Drive Strategic Business Outcomes

Published: 06 August 2013

ID: G00252185

Analyst(s): John Dixon, Samantha Searle

Summary

Business process directors who fail to put meaningful metrics in place for their BPM projects risk losing their job and program funding due to lack of perceived business value. Use the best practices outlined in this research to prove your program is crucial to improving strategic business outcomes.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Define a Few Metrics That Focus Efforts on Delivering Results That Align to Strategic Goals
  • Link Metrics to Strategy So That They Always Contribute to Driving Strategic Business Outcomes
  • Provide Metrics Visibility and Accountability to Succeed in Delivering Projects That Balance Process Control and Innovation

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