Gartner Research

Hype Cycle for the Telecommunications Industry, 2013

Published: 31 July 2013

ID: G00248680

Analyst(s): Neil Osmond


The convergence of communications and IT creates new service revenue opportunities. This Hype Cycle examines the key systems, processes and platforms for communications service provider CIOs and CTOs to help them gauge investment priorities for internal efficiencies and plan for new services.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • On the Rise
    • Cloud MDM Hub Services
    • OneAPI
    • Open-Source Telecom Operations Management Systems
    • Social IT Management
    • OSS/BSS Customer Experience Management
    • Web Real-Time Communications
    • Mobile Virtual Worlds
    • Bring-Your-Own-Device Services
  • At the Peak
    • Context Delivery Architecture
    • Convergent Communications Advertising Platforms (CCAPs)
    • Hybrid Mobile Development
    • Behavioral Economics
    • Big Data
    • Mobile Cloud
    • Network Functions Virtualization
    • Social Network Analysis
    • Cloud Management Platforms
    • Communications Service Providers as Cloud Services Brokerages
    • Hybrid Cloud Computing
    • Context-Enriched Services
    • Network Intelligence
    • Personal Cloud
  • Sliding Into the Trough
    • OpenFlow
    • Browser Client OS
    • Master Data Management
    • Mobile CDN
    • Mobile Unified Communications
    • Telecom Analytics
    • Machine-to-Machine Communication Services
    • Real-Time Infrastructure
    • Cloud UC (UCaaS)
    • Service-Oriented Architecture in OSS/BSS and SDP
    • Cloud Computing
    • Next-Generation Service Delivery Platforms
    • End-User Experience Monitoring
    • Cloud/Web Platforms
    • Content Integration
    • Open-Source Virtualization Platforms
    • Web Experience Analytics
    • Infrastructure as a Service (IaaS)
    • Rich Communication Suite
  • Climbing the Slope
    • Web-Oriented Architecture
    • Open-Source Communications
    • Software as a Service (SaaS)
    • Mobile Device Management
  • Entering the Plateau
    • Mobile Data Protection
    • Mobile Social Networks
    • Web Analytics
    • Business Impact Analysis
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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