Gartner Research

Vendor Rating: Microsoft

Published: 08 August 2013

ID: G00250387

Analyst(s): Stephen Kleynhans , Daniel O'Connell , Michael Maoz, Thomas Murphy , Yefim Natis , Carl Claunch, John Christopher Rizzuto, David Cearley , Whit Andrews , Mark R. Gilbert, Michael Silver, Jim Duggan, Robert P. Desisto, Frances O'Brien, Ken Dulaney, Jennifer S. Beck, Andrew Frank , Bob Igou, Jonah Kowall, Donald Feinberg , David Smith , Mark Margevicius , Christian Hestermann , Matthew Cain , Rob Addy , Rita Sallam , Jim Davies, Nigel Montgomery, Mike McGuire , Leslie Fiering, Martin Reynolds , Mark Driver , Tiffani Bova, Jeffrey Mann, Philip Dawson, Ronni Rosenstein


Microsoft is the world's largest software vendor, with offerings ranging from end user systems to development tools and platforms. As the market shifts toward Web-based applications, cloud computing and mobile devices, its once-dominant position is fading; however, it will remain a strong player.

Table Of Contents

Overall Rating

What You Need to Know

Vendor Rating

  • Analyst Comments
  • Corporate Viability
    • Strategy: Positive
    • Financial: Strong Positive
    • Marketing: Positive
    • Organizational: Positive
  • Market Offerings
    • Product/Service: Positive
    • Technology/Methodology: Positive
    • Pricing Structure: Caution
  • Customer Service/Support
    • Sales/Distribution: Positive

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