Gartner Research

Create I&O's Future by Embracing the Nexus of Forces

Published: 08 August 2013

ID: G00255028

Analyst(s): Donna Scott

Summary

I&O organizations are frequently in firefighting mode and don't take the time to look beyond the next task or initiative. Many Nexus of Forces trends, including cloud computing and mobility, threaten I&O's long-term existence unless I&O leaders plan now and devise a strategic plan for change.

Table Of Contents
  • Key Challenges

Introduction

  • I&O Challenges
    • I&O Contributions to Business Value
    • Technology
    • Cloud Computing
    • Mobility
    • Staffing and Skills
  • Preview of Best Practices

Analysis

  • Focus on Governance and Guidance, Rather Than on Strict Control
  • Position I&O for Relevance and Service Excellence as IT Industrializes
  • Don't Lose Your Strategic Vision and Technical Skills When You Source Externally
  • Rationalize Service Delivery Across Applications, Infrastructure and Management Services
  • Go on the Offense: Get Beyond Run the Business by Establishing a Culture for Innovation

Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.