Gartner Research

Create I&O's Future by Embracing the Nexus of Forces

Published: 08 August 2013

ID: G00255028

Analyst(s): Donna Scott


I&O organizations are frequently in firefighting mode and don't take the time to look beyond the next task or initiative. Many Nexus of Forces trends, including cloud computing and mobility, threaten I&O's long-term existence unless I&O leaders plan now and devise a strategic plan for change.

Table Of Contents
  • Key Challenges


  • I&O Challenges
    • I&O Contributions to Business Value
    • Technology
    • Cloud Computing
    • Mobility
    • Staffing and Skills
  • Preview of Best Practices


  • Focus on Governance and Guidance, Rather Than on Strict Control
  • Position I&O for Relevance and Service Excellence as IT Industrializes
  • Don't Lose Your Strategic Vision and Technical Skills When You Source Externally
  • Rationalize Service Delivery Across Applications, Infrastructure and Management Services
  • Go on the Offense: Get Beyond Run the Business by Establishing a Culture for Innovation

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