Gartner Research

MarketScope for IVR Systems and Enterprise Voice Portals

Published: 12 August 2013

ID: G00250282

Analyst(s): Bern Elliot , Jay Lassman

Summary

Mobile device use is the leading driver of new interactive voice response applications. Our highest rated vendors are developing applications that personalize customer self-service for smartphone and tablet users. Vendors also offer new tools to help IT leaders optimize their IVR investments.

Table Of Contents

What You Need to Know

MarketScope

  • Market/Market Segment Description
  • Inclusion and Exclusion Criteria
  • Rating for Overall Market/Market Segment
  • Evaluation Criteria
  • Vendor Product/Service Analysis
    • Aspect
    • Avaya
    • Cisco
    • Convergys
    • Enghouse Interactive
    • Genesys
    • West

Recommended Reading

  • MarketScope Rating Framework

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