Gartner Research

Put a Mobility Center of Excellence in Place to Maximize Return on Mobility

Published: 12 August 2013

ID: G00248099

Analyst(s): Leif-Olof Wallin, Bryan Taylor


Establishing a mobility center of excellence can help organizations create a second-generation mobile enterprise strategy in which standardization, coordination and collaboration are key concepts to remove silos and improve time to benefit in midsize and large organizations.

Table Of Contents
  • Key Challenges



  • Appoint Dedicated People to the MCoE, and Include Other Skills Necessary for Success
  • Name and Organize the MCoE to Best Fit Your Organization's Structure and Culture
  • Allocate Some Budget Specifically for the MCoE, Even If the Project Work Is Done in Other Projects
  • Gain Executive Sponsorship and Establish a Strong Charter as Prerequisites for Success
  • Integrate the MCoE in All Processes and Methodologies to Ensure That All Mobility Investment Initiatives and Mobile App Development Projects Are Reviewed and Coordinated by the MCoE, With Minimal Impact on Time and Agility
  • Don't Make the MCoE a Substantial Contributor to Projects or the MCoE Staff Part of an Operational Escalation Process
  • Market the Services of the MCoE
  • Work on a Per-Project Basis, and "Address the Big Picture" at Least Semiannually

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