Gartner Research

Vendor Rating: SAP

Published: 13 August 2013

ID: G00252898

Analyst(s): Andrew White , Simon Jacobson , Kimberly Collins, Robert P. Desisto, Massimo Pezzini , Kurt Schlegel , Tiffani Bova, Janelle Hill , Bettina Tratz-Ryan , Donald Feinberg , Derek Prior, Mark Beyer , Alexa Bona, David Smith , Daniel Sholler, Tim Payne, Carol Hardcastle, Kimberly Harris-Ferrante, Marc Halpern , Kristian Steenstrup , Susan Tan, Rob Addy , Chris Fletcher, Gordon Van Huizen, John Christopher Rizzuto, Nigel Rayner, Jim Murphy , French Caldwell, Simon Mingay

Summary

Through major acquisitions and new product development, such as that of SAP Hana, SAP has moved from being a major vendor of applications to a software megavendor. We have analyzed SAP's performance in 32 areas to help customers and prospects when considering this technology megavendor.

Table Of Contents

Overall Rating

What You Need to Know

Vendor Rating

  • Analyst Comments
  • Corporate Viability
    • Strategy: Promising
    • Financial: Strong Positive
    • Marketing: Promising
    • Organization: Promising
  • Market Offerings
    • Product/Service: Positive
    • Technology/Methodology
    • Pricing Structure: Caution
  • Customer Service/Support
    • Sales/Distribution: Positive
    • Support/Account Management

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