Gartner Research

Dealing with Major Projects; CIO Desk Reference Chapter 29, Updated Q2 2013

Published: 30 June 2013

ID: G00255609

Analyst(s): Nigel Rayner, Susan Tan, Pat Phelan, Denise Ganly, Elise Olding


Success for large project implementations is based on balancing complexity and risks appropriately against benefits, while optimizing resource utilization and the cost structure.

Table Of Contents
  • Overview


  • Large Projects Are Risky: Address the Risks Upfront
    • Risk factors
    • Good governance is vital
    • Top 10 Reasons for IT Project Failure
    • The Changing Project Profile
  • Five Key Factors for Successful Large IT Implementations
    • Executive Management Must Demonstrate Commitment
    • Realistic Investment Expectations
    • Adequate Change Management and Training
    • Ensure Strong Project Management and Project Team
    • Minimize Modifications
  • Taking Corrective Actions
    • Stage-Gating – a Best Practice Governance Technique
    • Determining Management Maturity Level
    • Starting with a Solid Understanding of Purpose and Outcomes
    • Earned Value Management Yields Transparency but Requires Maturity
    • Use Independent Verification and Validation
  • Supporting Large Project Implementations from "Build" to "Run"
    • Lessons Learned from Consulting Project Teams
    • The Top Errors of Consulting Project Teams
  • Case Studies
    • Case Study: TeliaSonera Uses BPM to Streamline Sales Process:
    • Case Study: Siemens Information Systems Demonstrates Business Value of IT for Times of India
  • Conclusions
    • CIO Call to Action
    • Conclusions
    • Questions Financial Leadership Will Ask

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